Players are running into some trouble transferring Pokemon from Pokemon GO to Pokemon: Let’s Go, Pikachu! and Let’s Go, Eevee!, including some Pokemon disappearing during the process. Nintendo is now aware of the issue and has offered up some advice for the transferal process.

Nintendo advises players avoid pressing the home or power buttons on the Switch while the transfer is in progress. Be careful not to take any actions that might interrupt the transaction like turning Bluetooth on or off, or suspending Pokemon GO on your phone. Nintendo recommends ensuring there is a stable connection between the two devices and keeping a close distance between them.

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In short, keep your gadgets close together and don’t touch anything until the process is over. This should keep you from losing any of your hard earned Pokemon. Transferring Pokemon between the games is well worth the trouble, though, as it grants you access to new Pokemon Meltan and a whole host of other rewards.

For step-by-step instructions on how to transfer Pokemon between the two games, check out our guide. Pokemon: Let’s Go, Pikachu! and Let’s Go, Eevee! are out now on Nintendo Switch.

Want more? Check out our 18 other Pokemon: Let's Go, Pikachu!/Let's Go, Eevee! news stories!