A few weeks ago, UK-based retailer Zavvi sent Tearaway Vita bundles worth £169.99 out to customers who had only ordered the £19.99 game itself.
Zavvi is now threatening those customers with legal action should they not return the accidentally delivered products by 5pm today.
This all came about after a mix-up in Zavvi's warehouse. Having discovered what had happened, Zavvi then sent out an email request to those customers who had received the Tearaway Vita bundles in error.
According to DarkZero, this request from Zavvi reads: "We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product.
"We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you.
If possible, please keep the parcel in its original packaging ready to hand back to the courier."
It seems that at least some of these customers have elected not to comply with Zavvi's request. As such, Zavvi has now sent out a final notice (posted below) to those customers who have yet to return the mistakenly sent Vita bundles.
In effect, Zavvi is demanding the customers return the Vita bundles by 5pm GMT today, or to arrange for them to be collected.
If this does not happen, Zavvi says it will then carry out legal action against these non-compliant customers to recover the Vita bundles.
According to the Citizens Advice Bureau, UK customers have the "right to keep goods delivered to you that you didn't ask for".
"But if goods are sent to you by mistake, you need to contact whoever sent them to let them know and ask them to collect the goods."
It would seem, then, that Zavvi's threat of taking action against non-compliant customers is based on sound legal reasoning.GameSpot