Samsung responds: Galaxy Tab return rates less than 2 per cent
Says ITG's research is incorrect
Earlier this week ITG Investment Research reported that return rates of the Samsung Galaxy Tab were around 15 percent.
The American market research firm reported that one in ten users had returned their device for a refund in the US. This seemed like a huge blow considering the tablet was only released last November.
However, Samsung has contested this research, releasing a statement via its Samsung Tomorrow blog declaring that ITG’s report is completely false.
“[T]he return rate of the Galaxy Tab in the US as claimed by a North American market research firm is incorrect” it wrote, adding, “According to Samsung Electronics Mobile Communications Business the return rate is below 2 percent.”
This is certainly contradictory to the rate that ITG reported and compares favourably with the 2 per cent return rate it reported for the iPad, although this number is based on sales figures from just one retailer, Verizon Wireless. BGR
